Privacy Policy
Last updated: March 21, 2026
1. Information We Collect
When you rent a car from Car Rental Playa or use our website, we may collect the following personal information:
- Full name, email address, and phone number
- Driver's license information and passport details
- Credit card information for deposits and payments
- Flight details for airport pickup arrangements
- Hotel or accommodation details for vehicle delivery
- Website usage data through cookies and analytics
2. How We Use Your Information
We use your personal information to:
- Process and manage your car rental reservations
- Coordinate airport pickup and vehicle delivery
- Communicate with you regarding your rental
- Process payments and security deposits
- Provide 24/7 roadside assistance and support
- Improve our services and website experience
- Comply with Mexican and international legal requirements
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only with:
- Insurance providers (to process claims if necessary)
- Payment processors (to handle transactions securely)
- Legal authorities (when required by Mexican law)
4. Data Security
We implement appropriate security measures to protect your personal information. Credit card data is processed through secure, PCI-compliant payment processors. We do not store full credit card numbers on our systems.
5. Cookies & Analytics
Our website uses cookies and Vercel Analytics to understand how visitors interact with our site. This helps us improve the user experience. You can disable cookies in your browser settings at any time.
6. Your Rights
Under Mexican data protection laws (LFPDPPP) and applicable international regulations, you have the right to access, rectify, cancel, or oppose the processing of your personal data (ARCO rights). To exercise these rights, contact us at info@carrentalplaya.com.
7. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: info@carrentalplaya.com
- Phone: +52 990 203 1942
- Address: Av. 10, Playa del Carmen, Quintana Roo, México